Originally Posted by JERZEY
Its not your shipment. You did not hire UPS. The seller hired UPS. They have to file the claim. If you live in the states you are owed a full refund.
No, I am not in the US, and I do not believe that US citizen may ever expect such a horrible services …..
Local service says the shipment/guitar is not lost, soon or late it would arrive, so wishing not to own the instrument which traveled within such a long period of time and under unclear storing conditions does not mean that I may get a full refund when requesting guitar’s return, moreover, wishing its return means me paying for that.
The key factor for asking the full refund is the shipping/service quality that UPS forced me facing to. I am not sure that the store will consider to spend any extra-time for such a complaint to UPS….. so that is why I am contacting UPS’ HQ !!
Last edited by Schertler; Today at 02:28 PM.